Shipping policy

Shipping Policy

Effective Date: 20 March 2025

At OH NUR, we are committed to delivering your orders quickly and efficiently. Please read our shipping policy carefully to understand our processes and timelines.

1. Shipping Destinations

We currently ship to:

  • Domestic: All regions within Malaysia
  • International: Selected countries worldwide. Shipping availability will be confirmed at checkout.

2. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and public holidays).
  • Custom or pre-order items may require additional processing time (up to 7 business days).
  • You will receive an email confirmation with tracking details once your order has been dispatched.

3. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

Domestic Shipping:

  • Standard Shipping: 3-7 business days

International Shipping:

  • Standard International: 7-12 business days (varies by destination)

Note: Delivery times may be affected by customs clearance, weather conditions, or peak seasons.

4. Shipping Rates

  • Shipping fees are calculated at checkout based on weight, destination, and shipping method.
  • Free shipping is available for domestic orders over RM 250.
  • International shipping rates vary and do not include potential customs duties or import taxes.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can track your order using the provided tracking link or through our courier partners’ websites.
  • If you have not received a tracking update within 5 days, please contact us at ohnur.official@gmail.com.

6. Customs, Duties & Taxes (International Orders)

  • Customers are responsible for any customs duties, VAT, or import taxes imposed by their country.
  • OH NUR is not liable for delays caused by customs clearance processes.
  • If an order is refused due to customs fees, a refund will not be issued.

7. Address Changes & Order Modifications

  • Shipping addresses cannot be changed once the order has been processed.
  • If you need to modify your order, contact us within 12 hours of placing it.
  • OH NUR is not responsible for orders shipped to incorrect addresses provided by the customer.

8. Lost, Stolen, or Delayed Shipments

  • If your package is delayed beyond the estimated delivery window, please allow an additional 5 business days before contacting us.
  • OH NUR is not responsible for lost or stolen packages marked as "Delivered" by the courier.
  • For missing packages, please file a claim with the shipping carrier or reach out to our support team for assistance.

9. Failed Delivery Attempts & Return to Sender

  • If a package is returned due to an incorrect address, failed delivery attempt, or unclaimed parcel, reshipping fees will apply.
  • Refunds for returned packages (excluding shipping fees) will be processed once the package is received by us.

10. Special Shipping Requests

  • If you require special delivery arrangements (e.g., gift wrapping, specific courier requests), please contact us before placing your order.

11. Holiday & Peak Season Delays

  • Please expect longer shipping times during holidays, promotional sales, and peak shopping seasons.
  • We recommend placing orders early to avoid delays.

12. Contact Us

For shipping inquiries, please reach out to 📧 ohnur.official@gmail.com

💬 Live Chat (Available Mon-Fri, 9 AM - 6 PM)

Thank you for choosing OH NUR! We appreciate your support and patience in ensuring smooth deliveries.